By Fiore cares about your privacy. We therefore only process data that we need for (the improvement of) our services and we will carefully handle the information that we have collected about you and your use of our services. We will never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and who can view the data.
Our shop is developed with WooCommerce software, we host our shop on a server under our own management. We have appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
We purchase web hosting and e-mail services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. It may, however, collect metadata about the use of the services. This is not personal data. Hostnet has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. Hostnet is bound to secrecy under the contract.
We use the services of Hostnet for our regular business e-mail traffic. Hostnet has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data. Hostnet has no access to our mailbox and we treat all our email traffic as confidential.
To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted.
We collect reviews via the Kiyoh platform. If you leave a review through Kiyoh, you are required to provide your name, place of residence and e-mail address. Kiyoh shares this information with us, so that we can link the review to your order. Kiyoh also publishes your name and residence on its own website. In some cases Kiyoh may contact you to provide an explanation of your review. In case we invite you to leave a review, we share your name and e-mail address with Kiyoh. They will only use this data to invite you to leave a review. Kiyoh has taken appropriate technical and organisational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of providing the services; we have granted Kiyoh permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to those parts of Kiyoh’s services for which it engages third parties. Kiyoh will retain your personal data for as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer; you can find the contact details of this officer on the Kiyoh website.
Shipping and logistics
When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to use your name, address and place of residence with PostNL. PostNL will only use this data for performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
If you place an order with us, it is our job to deliver your package to you. We use the services of DHL for carrying out the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the performance of the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your details for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in fiscal and criminal investigations
As the occasion arises, By Fiore may be obliged by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by the law.
We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can avail yourself of them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. All copies and data will be sent to you in the machine-readable data format that we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.
Right of rectification
You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.
Right of transferability
You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right to object and other rights
As the occasion arises, you have the right to object to the processing of your personal data by or on behalf of By Fiore. If you object, we will immediately cease processing your data while we await the outcome of your objection. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
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Contact details By Fiore
2564EP The Hague
Contact person for privacy matters